Shipping & Payment
AUSTRALIA
- $7.95 Flat Rate
- FREE delivery for orders of $100.
INTERNATIONAL
- $18 for all international orders.
- Order exceeding 200gms, we will contact you with shipping costs.
We post to most countries around the world including:
- Singapore
- U.S.A
- Canada
- United Kingdom
- New Zealand
- France
- Germany
- Italy
- Sweden
- Switzerland
- Spain
If your country is not listed and you would like to place an order. Please email us directly with your request to sales@wildherbary.com
We use a carbon neutral courier for most of our deliveries as well as Australia post.
Generally Australian orders will arrive within 3-7 working days of placing an order.
Western Australia or remote deliveries may take longer. International postage times will vary depending on the destination and customs. During busy periods such as Christmas, deliveries may take longer.
We do our very best to ensure orders leave our warehouse quickly, however we have no control over the courier or Australia post.
Items are carefully inspected and packaged before they are posted. Damage occurring en route is highly unlikely. However, should this occur please contact us as soon as possible.
Damaged Items must be reported to Wild Herbary via email at info@wildherbary.com within 3 days of delivery, including a photo of the damaged goods. Replacement items or a full refund will be issued within 10 working days after Wild Herbary has inspected the items and or photos.
Any faulty ‘wild’ bags must be returned to Wild Herbary unused with all tags attached for inspection before a replacement or refund is issued. Please note: Wild Herbary do not refund postage or return postage costs.
Wild Herbary does not supply refunds for change of mind or items that have not been reported to us within the above time frame.
Once goods leave our warehouse Wild Herbary does not take responsibility for lost postage. However, in the unlikely event that this might happen please contact us via email at info@wildherbary.com and we will do our best to try and track down your lost parcel.
It’s the responsibility of the buyer to make sure the delivery address is correct and up to date with any special delivery instructions noted during ordering. Wild Herbary does not take any responsibility for incorrect addresses, refused shipments or unclaimed parcels. Deliveries returned to Wild Herbary will incur a resending fee.
We use Paypal as this is the most secure and easy way to pay. Paypal supports a large number of credit cards including Visa, Mastercard, American Express, Discover, JCB and Diners Club.
We also offer Afterpay which allows you to pay in 4 simple automated payments every two weeks.
Terms & Conditions
This Website is owned and operated by Bat-Ami Bures (ABN 91461862487), T/A Wild Herbary
The following Terms and Conditions govern the use of the Wild Herbary Website. The materials and information contained therein and related services made available to you via this Site. If you do not agree to these Terms and Conditions, please do not visit or use the Site. Wild Herbary may from time to time change this Site (including these Terms & Conditions of use). Please read these Terms and Conditions and re-read before subsequent use.
Wild Herbary, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
The materials and information provided on this Site and related communications are provided on an “as is” basis. Wild Herbary assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this Site. Any reference to products or services on this Website is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by Wild Herbary.
Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), Wild Herbary expressly disclaims any implied or express warranties or conditions of any kind, including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property rights relating to information or materials accessible from or on this Site. Wild Herbary shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this Site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if Wild Herbary is expressly advised of the possibility of such loss or damages.
The Terms and Conditions are effective until terminated by Wild Herbary and Wild Herbary may terminate this agreement and your access to the Site at any time without notice. In the event of termination you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.
It is your responsibility to read and familiarise yourself with the Wild Herbary Privacy Policy.
You must not use this site if you are under the age of 18 without the consent of your parent or guardian who must read and agree to the Wild Herbary Privacy Policy and Terms and Conditions.
You acknowledge and agree that we have the right to access and disclose your information in order to comply with applicable laws and lawful government requests, and to protect Wild Herbary or its users.
You should not send any information or material that you consider to be confidential or proprietary, to Wild Herbary or any other person, through this Site. Any information or material sent to Wild Herbary or through this Site, is deemed to be not confidential.
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
Please ensure that the shipping address details provided for your order are correct. Wild Herbary is not responsible for incorrect addresses, refused shipments, or unclaimed parcels.